Local Delivery

Making shopping for toys and party supplies in Chester even easier…..

Free local delivery from The White Giraffe is a FREE delivery service in Chester when you spend over £5.00 in one transaction.* Shop as normal online and select free local delivery at checkout. We will then deliver your order to your door the next working day.**

* The FREE delivery service is only available within designated Chester districts. A full list of eligible districts is available at the end of our terms and conditions.

** We regret that we are unable to specify a time of day your order will be delivered with our operating hours being 14:00-22:00. Although we guarantee to deliver your order the next working day.

 

Terms and conditions

In order to be eligible for the FREE delivery service the delivery address at checkout must be within one of the qualifying districts. If the free local delivery option is not automatically displayed at checkout click on the Calculate shipping, enter an eligible address and click update totals.

Delivery is free when you spend £5.00 or more in one transaction and live within a designated Chester district. If you spend less than £5.00 there is a delivery charge of £3.00.

If you live outside the designated Chester area but within reasonable distance, we may agree to deliver to you for a small charge based on your order value. Please contact us before placing your order to confirm whether or not this service is available.

As part of our responsibilities to you we regret that we are unable to make deliveries where there is, or appears to be, no one aged 18 or over to accept them.

If no one is in, or no one appears to be 18 years or over at the delivery address when the delivery is attempted, the goods will either be returned and redelivery will have to be arranged, or we will attempt to leave them with a neighbour. We reserve the right to charge customers for redelivery (maximum of £3).

Received a ‘Sorry we missed you!’ card?

Sometimes we can’t deliver an item to you because nobody was there to sign for it, or if it was too big for your letterbox.

We’ll therefore leave a ‘Sorry we missed you!’ card. The card explains if your delivery was left with a neighbour or how to arrange a redelivery.

We hold items for 3 calendar days before issuing a full refund and putting your item(s) back into stock, so any redelivery must be rearranged within 3 calendar days of the first delivery attempt.

 

Qualifying Chester districts:

CH1: Blacon, Chester, High Ferry and Backford. Excludes: Capenhurst

CH2: Backford, Chester, Hoole and Moston. Excludes: Elton, Ince and Mickle Trafford.

CH3: Broughton, Chester, Huntingdon. Excludes: Mouldsworth, Tarvin, Tattenhall and Farndon.

CH4: Chester, Handbridge, Lache, Pulford, Penyffordd, Broughton and Saltney.